# End the service

> How to ask us to end your site's service, what the last invoice bills, and what happens to your data.

Canonical page: https://buildpropfirm.com/help/end-the-service  
Topic: Payments & billing  
Last updated: 2026-11-08

## 1. Export your data first

Your site's data is removed 30 days after the service ends. Export everything you want to keep from your site's admin panel before then.

> After the data is removed it cannot be brought back.

## 2. Ask to end the service

Open your site under [My sites](https://buildpropfirm.com/account/sites) and scroll to **End the service**. Optionally tell us **Why are you leaving?** and click **Ask to end the service**. You get the e-mail "We received your request to end the service".

## 3. We confirm the end date

Our team contacts you to confirm the end date. Your site keeps running until then.

## 4. The last invoice

After the end, a **Final usage** invoice bills the active trading accounts of the month that was running ("Last invoice"). See [Refunds](https://buildpropfirm.com/help/refunds) for what can be refunded.

## Related guides

- [Refunds](https://buildpropfirm.com/help/refunds): When the setup payment is refunded, which invoices are not refundable, and how to ask.
- [Monthly billing and active trading accounts](https://buildpropfirm.com/help/monthly-billing): What each monthly invoice bills, what counts as an active trading account, and how to see the next invoice in advance.
- [Your profile, your data and privacy](https://buildpropfirm.com/help/your-data-and-privacy): Update your details, download a copy of your data, or ask us to erase it.