# Refunds

> When a payment is refunded, how crypto refunds are sent and what happens to your API access.

Canonical page: https://buildpropfirm.com/help/refunds  
Topic: Plans, payments & billing  
Last updated: 2026-11-08

## 1. When we refund

Because every organisation can try the full API free first, paid plans are normally not refundable once the API token has been used. We do refund:

- **service problems** — if the service was unavailable for a significant part of your paid period because of us, ask within 14 days of payment and we refund the affected part;
- **wrong payments** — overpayments, duplicate payments and orders we could not deliver are refunded in full.

The full text is in the [Refund policy](https://buildpropfirm.com/refund-policy).

## 2. How refunds are paid

Refunds are sent by hand in cryptocurrency to a wallet address you confirm, in the same coin and network where possible, minus the network fee. The amount is not adjusted for price changes since your payment.

## 3. What happens to your access

A refunded order ends the access it bought: the API access of that plan is suspended.

## 4. Ask for a refund

Write to us with your order number (MG-…) and the reason — see [Contact support](https://buildpropfirm.com/help/contact-support).

## Related guides

- [Payment problems: wrong amount, wrong network, not confirmed](https://buildpropfirm.com/help/payment-problems): What to do when a crypto payment was too small, too large, split, sent on another network or isn't confirmed.
- [Orders, invoices and receipts](https://buildpropfirm.com/help/invoices-and-receipts): Where to find your orders, downloadable receipts for your accounting and your API billing periods.