# Sign-in, passwords and two-factor authentication

> Reset or change your password, why sign-in can be locked, turn on two-factor authentication and manage your devices.

Canonical page: https://buildpropfirm.com/help/sign-in-and-security  
Topic: Your account & security  
Last updated: 2026-11-08

## 1. Forgot your password

On the sign-in page click **Forgot password?**, enter your e-mail and click **Send reset link**. Only the newest link works.

For your privacy the page always says a link was sent — if nothing arrives, check spam and make sure you used the address you registered with.

## 2. Change your password

In [Profile](https://buildpropfirm.com/account/profile), under **Change password**, enter your current password and the new one twice, then click **Update password**.

Accounts that only ever used Google sign-in have no password yet: use **Forgot password?** on the sign-in page to set one.

## 3. "Too many failed attempts"

After several wrong passwords, sign-in is paused for a while: "Too many failed attempts. Try again in N minutes". Wait and try again, or reset your password.

## 4. Turn on two-factor authentication

Open [Security](https://buildpropfirm.com/account/security) and choose how to verify at sign-in:

- **Email codes** — we e-mail a one-time code each time you sign in.
- **Google Authenticator** — scan the QR code (or type the manual key) in the app and enter the code it shows.

At sign-in, enter the code and click **Verify and sign in**. Tick **Trust this device for 30 days** to skip the code on that browser — never on a shared computer.

## 5. Recovery codes

Keep your recovery codes somewhere safe outside your phone. Each code works once instead of a 2FA code, for example if you lose your phone. **Generate new recovery codes** replaces the whole set. If you lost both your authenticator and your recovery codes, [contact support](https://buildpropfirm.com/help/contact-support) from your registered e-mail address.

## 6. Sessions and devices

The Security page lists your active sessions and trusted devices. End any session you don't recognise, then change your password and turn on two-factor authentication.

## Related guides

- [Create your account and verify your e-mail](https://buildpropfirm.com/help/create-account): The registration form, the work e-mail rule, verifying your address, fixing a typo and signing in with Google.
- [Your profile, your data and privacy](https://buildpropfirm.com/help/your-data-and-privacy): Update your details, download a copy of your data, or ask us to erase it.
- [Contact support](https://buildpropfirm.com/help/contact-support): Open a ticket, use live chat, write to our support e-mail or Telegram, and include the details that let us help on the first reply.