Last updated: 7 November 2026.
This policy is part of the platform service agreement between BuildPropFirm and the firm that orders a hosted site.
1. Refund of the setup payment
- Up to 5 days after the setup invoice was paid: a full refund (100%).
- From day 6 to day 30: a refund of 60% of the setup payment.
- After day 30: no refund.
The days count from the day the setup invoice was paid. If we decline your request before your site is built, the setup payment is refunded in full, whatever the day.
2. How a refund is made
Refunds are made by our team when you ask for one — never automatically. Write to support@buildpropfirm.com or open a ticket from your account with your site's name and the invoice number. We send the refund through the payment method you used where possible, or as agreed with you. A refunded setup payment ends the order: the site is not built, or is removed as described below.
Monthly invoices, active trading accounts and extra languages pay for service already provided or added and are not refunded, except for an invoicing error (a duplicate payment or a wrong amount), which is refunded in full.
3. Term
The service runs month to month from the day the setup invoice was paid. There is no minimum term beyond the month already paid.
4. Cancelling
- Send a cancellation request from your account panel (My prop sites) or by ticket. Your site keeps running until the end of the month already paid, and no monthly invoice is issued after that.
- Export your data before the removal. Your site's admin panel exports its customers, orders, trading accounts and payouts at any time; ask us for a database export if you need one.
- 30 days after the service ends, the site's deployment, database and files are removed. Copies in off-site backups expire with their retention period.
5. When we end the service
An invoice left unpaid limits your site step by step: after 7 days it stops taking new orders, after 14 days it opens no new trading accounts, after 30 days its storefront is closed. A site that stays suspended, or a serious breach of the agreement, may lead us to end the service; the same export period applies before the removal.
