Getting help

Contact support

Open a ticket, write to us on Telegram or by email, and include the details that let us solve your problem on the first reply.

  1. Support tickets

    Signed in, open My tickets, enter a subject and describe your issue, then click Submit ticket. You get an email and a notification when we reply, and you can answer in the same conversation. A ticket's status shows whose turn it is: Awaiting support or Awaiting your reply.

    Questions about an order are fastest from the order page: its form fills in the order number for you.

  2. Telegram and email

    • Ticket: from your account — the whole conversation stays with your site.
    • Email: the support address below — best for billing and account documents.
    • Contact form: on the Contact page, also without an account.

    We typically reply within a few hours on business days.

  3. What to include

    • Billing: your order number (MG-…) and, for crypto payments, the transaction hash, coin and network.
    • API problems: the endpoint, the time (with time zone), the error code and the request ID, and the key prefix (the part after gw_ up to the next underscore).
    • MetaTrader accounts: the login, server and platform.

    Never send your full API key, your account password or a trader's MetaTrader password. Our team will never ask for them.

  4. Check these first

    Many answers are already here: the FAQ, payment problems and invoices and receipts.

Still need help?

Our team answers questions about ordering, building and running your site, and about invoices — typically within a few hours on business days.