Refunds
When a payment is refunded, how crypto refunds are sent and what happens to your API access.
When we refund
Because every organisation can try the full API free first, paid plans are normally not refundable once the API token has been used. We do refund:
- service problems — if the service was unavailable for a significant part of your paid period because of us, ask within 14 days of payment and we refund the affected part;
- wrong payments — overpayments, duplicate payments and orders we could not deliver are refunded in full.
The full text is in the Refund policy.
How refunds are paid
Refunds are sent by hand in cryptocurrency to a wallet address you confirm, in the same coin and network where possible, minus the network fee. The amount is not adjusted for price changes since your payment.
What happens to your access
A refunded order ends the access it bought: the API access of that plan is suspended.
Ask for a refund
Write to us with your order number (MG-…) and the reason — see Contact support.
