Sign-in problems and passwords
Reset a forgotten password, change your password, why sign-in can be locked, and how to sign out other devices.
Forgot your password
On the sign-in page click Forgot password?, enter your email and click Send reset link. The link is valid for a limited time and only the newest link works.
Choosing a new password signs you out on every device and removes trusted devices, so you'll need your two-factor code at the next sign-in.
For your privacy the page always says a link was sent — if nothing arrives, check spam or make sure you used the address you registered with.
Change your password
Go to Profile and open the Security tab. Enter your current password and the new one twice, then click Update password. You will be signed out everywhere, including the current browser, and sign in again with the new password.
Accounts that only ever used Google sign-in have no password yet: use Forgot password? on the sign-in page to set one.
"Too many failed attempts"
After several wrong passwords in a short time, sign-in is paused for that account for a while — the message tells you how long. Wait and try again, or reset your password — a reset also clears the lock.
See and end your sessions
Security → Devices & login history lists your active sessions (IP address, browser and date), trusted devices and recent account activity. Click Revoke to end one session, or Revoke other sessions to sign out everywhere except here. If you see activity you don't recognise, change your password and turn on two-factor authentication.
"This account is disabled"
Your account was switched off by our team. Contact support from your registered email address.
